Refund against cancellation drafts, transfers or any other remittance transactions returned unpaid for whatsoever reason will be made only at our prevailing buying rate or the customer’s purchased rate whichever is lower.
Any claim of refund cannot be effected until the customer produces a valid ID, returns the original DD/TT application counterfoil and Exchange has received definite advice from their correspondents that the DD/TT is unpaid and the original instructions have been cancelled or credited to our account.
The exchange is free to use intermediary financial institutions in any country or its choice for the execution of its transfer. Correspondent/intermediary Bank’s charges are applicable in some Countries and transfers will be subject to such charges at the receiving end.
Transfers will be considered as executed unless any claim contrary to this is received from the remitter within 3 (three) months from the date of remittance.
All transactions will be subject to the AML/CFT laws, regulations, standards, and policies issued by the Central Bank of the UAE and other International organizations/bodies and maybe be blocked/freeze in case found suspicious. The sender/beneficiary will be fully responsible to provide necessary evidence/clarification for any queries from the correspondent/intermediary banks or authorities. The exchange shall not be liable and bear no responsibility whatsoever for any transaction being blocked/freeze or returned by the concerned authorities.
We, AL DAHAB EXCHANGE or our Agents will not be responsible and liable for any delay, mistake, omission, and loss caused due to system issues and force majeure events which includes, without limitation, acts of God or any other circumstances beyond our control.