Exchange, send and pay - all under one roof
Licensed by the Central Bank of the UAE, Al Dahab Exchange helps individuals and businesses move money at competitive rates from currency exchange and international transfers to WPS payroll and bill payments.
Five services, one trusted partner
Whether you’re sending money home, exchanging currency for a trip or paying your team’s salaries, our branches across the UAE are ready to help.
Remittances
Send money to family and businesses worldwide, quickly and affordably. We partner with Western Union and Dahabshiil and a network of correspondent banks, so your money reaches your beneficiary safely and on time.
- Cash pick-up at agent locations worldwide
- Mobile money — M-Pesa, MTN, Airtel, E-Dahab
- Direct transfer to bank accounts
Foreign Exchange
Buy and sell all major currencies at attractive rates, for travel, study or business. Wholesale exchange is available for banks and corporate clients.
Wage Protection System
A compliant WPS payroll solution authorised by the Central Bank of the UAE. Employees are paid on time and withdraw their salary with a C3 Mastercard.
Payment Services
Domestic and international payments by cheque or cash, handled simply, on time and at a fair cost.
Value Added Services
Pay for pre-booked Air Arabia and flydubai tickets, and top up mobile phones back home with Ding — at any of our branches.
Foreign Exchange
Retail currency exchange
We buy and sell all major currencies at attractive rates for individuals and businesses. Trust us with your everyday foreign currency needs for business, education, travel or any other purpose.
Wholesale currency exchange
We supply wholesale foreign currency to corporate clients, including financial institutions, banks and commercial businesses, at competitive rates across most of the world’s currencies.
Remittances
Affordable, convenient and fast transfers to wherever your beneficiary is in the world. We’ve partnered with leading instant money transfer providers, including Western Union and Dahabshiil, and reputable banks with strong correspondent networks.
Choose how your money arrives:
Cash pick-up
Your beneficiary collects cash within minutes at agent outlets across the globe, through our instant money transfer partners.
Mobile money
Send to M-Pesa, MTN, Airtel and E-Dahab wallets from any of our branches. Funds reach the mobile number linked to your beneficiary in real time.
Bank transfer
Transfer at competitive rates straight to your beneficiary's bank account. Our correspondent banking relationships get your money there safely and on time.
Value Added Services
Air Arabia and flydubai ticket payments
Flying soon? Pay for your pre-booked Air Arabia or flydubai ticket at any Al Dahab Exchange branch.
Mobile top-ups with Ding
Keep loved ones connected. Top up the mobile phones of family and friends back home, instantly, at any of our branches.
Payment Services
Payment solutions that offer value, convenience and ease. Whether your payment is domestic or international, we help you manage it by cheque or cash taking the complexity out so it’s delivered on time and at a fair cost.
- Domestic payments
- International payments
- By cheque or cash
Wage Protection System (WPS)
Our WPS payroll service guarantees your employees are paid on time and can withdraw their salary when it suits them. The system, developed by the Central Bank of the UAE, lets the Ministry of Labour record private-sector wage payments to ensure wages are paid in full and on time.
We’re authorised by the Central Bank of the UAE to run WPS payroll, and every employee receives a C3 card powered by Mastercard.
- ATM card powered by Mastercard
- One free withdrawal a month at C3 and RAKBANK ATMs
- EMV chip and PIN for maximum security
- Valid for 7 years
- Cash withdrawals and card payments worldwide
- No hidden charges
Fraud Awareness: be informed, be alert, be secure
Protecting you from financial fraud is a top priority, especially when you send or receive money internationally. Learn to spot the warning signs so you can stop fraud before it reaches you.
We will never ask for your details by phone
Al Dahab Exchange will never ask for your personal information, ID numbers or bank account details over the phone, and will never ask you to pay a fee to receive a prize.
Where fraudsters reach out
- Phone calls asking for personal or financial details
- SMS with links or requests for sensitive information
- WhatsApp messages trying to get your personal details
- Fake social media profiles asking for money
- Phishing emails with harmful links or attachments
How to protect yourself
- Protect your personal information — only share it when absolutely necessary.
- Verify any urgent request for money before sending funds to someone you haven't met in person.
- Confirm who's contacting you before replying to unsolicited emails, calls or messages.
- Check a website is secure (HTTPS) before entering sensitive data, and avoid suspicious URLs.
- Don't click links in unsolicited messages or emails.
- Report fraud to the authorities to help protect others.
Terms & Conditions
General terms and conditions for all transactions
- Please count your money and collect your receipt before leaving the counter. We will not be responsible for any claims whatsoever afterwards.
- Currencies once exchanged will be bought/sold only at our prevailing buying/selling rate.
- Please check & confirm correctness of the transaction details before making payment.
- AL DAHAB EXCHANGE is not responsible for any incorrect information in the application given by the customer.
- AL DAHAB EXCHANGE reserves the right to charge the customer for any change done thereafter.
- Refund against cancellation drafts, transfers or any other remittance transactions returned unpaid for whatsoever reason will be made only at our prevailing buying rate or customer’s purchased rate whichever is lower.
- Any claim of refund cannot be effected until:
- The customer produces a valid ID to prove that he/she is the remitter
- The customer returns the original DD/TT application counterfoil and the Exchange have received definite advice from their correspondents that the DD/ TT are unpaid and the original instructions have been cancelled or credited to our account.
- Re-issuance/Replacement of remittance transactions for whatsoever reason will be subject to our charges and rate difference as applicable.
- Transfers will be considered as executed unless any claim contrary to this is received from the remitter within 3 (Three) months from the date of remittance.
- Correspondent/intermediary/Beneficiary Bank’s charges are applicable in some Countries and transfers will be subject to such charges at the receiving end.
- The customer confirms that funds for this transaction (Remittance sent or Remittance received) are made available from legal sources and towards legal purposes allowed as per the UAE laws. This transaction is not used or any part of it is directly/indirectly connected to finance any kind of terrorism/ money laundering activities.
- All transactions will be subject to the AML/CFT laws, regulations, standards and policies issued by the Central bank of UAE and other International organizations/bodies. All KYC information/documents must be provided as per requirements of local and international KYC regulations and standards.
- Valid ID must be presented at the time of transaction processing. Valid IDs include UAE Emirates ID or Passport with valid Visa. GCC ID (applicable for GCC Nationals)
- We, AL DAHAB EXCHANGE or our agents will not be responsible and liable for any delay, mistake, omission and loss caused due to system issues and force majeure events which includes, without limitation, acts of God (such as hurricane, flood, earthquake, volcanic eruption, etc.) war, strike, riot, fire or any other circumstances beyond our control.
- By availing products and services, customer agrees to the waiver of cooling-off period for immediate commitment.
- Any complaints, queries, feedback on our services or incidents can be raised through our official email address operations@aldahabexchange.com or our Toll-Free Number (80032422) – (DAHAB).
- The statutory retention period for all transactions/records is at least for five (5) years, from the date of completion of the transaction or termination of the business relationship with the customer.
- By agreeing to the terms and conditions, you are confirming to opt-in to receive SMS, Phone Calls and email communications from Al Dahab Exchange containing transactional, promotional and marketing material about our products and services from time to time. We will provide you the option to opt-out of our promotional and marketing communication. You may, also, contact us on (info@aldahabexchange.com) or Toll-Free Number (80032422) to opt-out SMS to 5258.
- For further inquiries and details on terms and conditions of all Al Dahab Exchange products and services, please visit our website (www.aldahabexchange.ae) or call: Toll-Free Number (80032422) – (DAHAB) or email us at info@aldahabexchange.com
Questions? Talk to our team
Call us toll-free on 800 32422 or visit any of our branches across the UAE.