Terms & Conditions
SUPPORT
toll free number
80032422
Administration office
(+971) 423 470 14
Terms & Conditions
General Terms and Conditions
- Please count your money and collect your receipt before leaving the counter. We will not be responsible for any claims whatsoever afterwards.
- Currencies once exchanged will be bought/sold only at our prevailing buying/selling rate.
- Please check & confirm correctness of the transaction details before making payment.
- AL DAHAB EXCHANGE is not responsible for any incorrect information in the application given by the customer.
- AL DAHAB EXCHANGE reserves the right to charge the customer for any change done thereafter.
- Refund against cancellation drafts, transfers or any other remittance transactions returned unpaid for whatsoever reason will be made only at our prevailing buying rate or customer’s purchased rate whichever is lower.
- Any claim of refund cannot be effected until:
- The customer produces a valid ID to prove that he/she is the remitter
- The customer returns the original DD/TT application counterfoil and the Exchange have received definite advice from their correspondents that the DD/ TT are unpaid and the original instructions have been cancelled or credited to our account.
- Re-issuance/Replacement of remittance transactions for whatsoever reason will be subject to our charges and rate difference as applicable.
- Transfers will be considered as executed unless any claim contrary to this is received from the remitter within 3 (Three) months from the date of remittance.
- Correspondent/intermediary/Beneficiary Bank’s charges are applicable in some Countries and transfers will be subject to such charges at the receiving end.
- The customer confirms that funds for this transaction (Remittance sent or Remittance received) are made available from legal sources and towards legal purposes allowed as per the UAE laws. This transaction is not used or any part of it is directly/indirectly connected to finance any kind of terrorism/ money laundering activities.
- All transactions will be subject to the AML/CFT laws, regulations, standards and policies issued by the Central bank of UAE and other International organizations/bodies. All KYC information/documents must be provided as per requirements of local and international KYC regulations and standards.
- Valid ID must be presented at the time of transaction processing. Valid IDs include UAE Emirates ID or Passport with valid Visa. GCC ID (applicable for GCC Nationals)
- We, AL DAHAB EXCHANGE or our agents will not be responsible and liable for any delay, mistake, omission and loss caused due to system issues and force majeure events which includes, without limitation, acts of God (such as hurricane, flood, earthquake, volcanic eruption, etc.) war, strike, riot, fire or any other circumstances beyond our control.
- By availing products and services, customer agrees to the waiver of cooling-off period for immediate commitment.
- Any complaints, queries, feedback on our services or incidents can be raised through our official email address operations@aldahabexchange.com or our Toll-Free Number (80032422) – (DAHAB).
- The statutory retention period for all transactions/records is at least for five (5) years, from the date of completion of the transaction or termination of the business relationship with the customer.
- By agreeing to the terms and conditions, you are confirming to opt-in to receive SMS, Phone Calls and email communications from Al Dahab Exchange containing transactional, promotional and marketing material about our products and services from time to time. We will provide you the option to opt-out of our promotional and marketing communication. You may, also, contact us on (info@aldahabexchange.com) or Toll-Free Number (80032422) to opt-out SMS to 5258.
- For further inquiries and details on terms and conditions of all Al Dahab Exchange products and services, please visit our website (www.aldahabexchange.ae) or call: Toll-Free Number (80032422) – (DAHAB) or email us at info@aldahabexchange.com